WWE Summer Slam - Retail Event Associate, Memorabilia
Job Details
You'll set up, break down, and operate Fanatics' memorabilia retail locations at WWE SummerSlam, handling authenticated collectibles, processing sales, and managing inventory while delivering exceptional customer service. The role demands attention to detail in protecting high-value merchandise, operating the POS system, and maintaining pristine displays throughout the event.
About the Role
About Fanatics Commerce
At Fanatics Commerce, we're more than just a leader in licensed sports merchandise – we're a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
Role Overview
The Memorabilia Retail Event Associate is responsible for carrying out the front-line event set up, ensuring operation excellence and flawless execution of retail event operations. Memorabilia Retail Event Associate will assist with the setup, breakdown, and sales of Fanatics' merchandise locations. This position must be able to assist with customers interaction, sales transactions, assist with stocking merchandise, and more. The Memorabilia Retail Event Associate will drive results through relentlessly enhancing the fan experience. This role may support the handling, presentation, protection, and sales of authenticated memorabilia and high-value collectible merchandise in accordance with Fanatics standards.
How You Will Make an Impact
- Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand(s) and Retail Team is always positively represented.
- Understand Fanatics Values and how they relate to the Retail Event Operations Associate role.
- Maintain sales floor and/or stockroom standards with an eye to detail.
- Utilize Fanatics Point of Sale System (POS)
- Provide a fun and professional environment for team members and fans
- Assist with the set-up and breakdown of the retail environment for the event
- Organizing supplies and equipment
- Assist with stocking of merchandise
- Assist with inventory when needed
- Assist as directed by onsite Retail Event Management Team to ensure our retail environment is neat, organized, clean and fully stocked for all events and set up
- Perform additional responsibilities as assigned by Retail Event Management Team
- Handle authenticated memorabilia and high-value collectibles with extreme care
- Monitor memorabilia displays to prevent tampering, theft, or improper handling by guests
- Educate fans on memorabilia, authenticity, value, and care instructions when appropriate
- Support inventory reconciliation for serialized or limited-edition collectibles
- Immediately report any discrepancies, damage, or security concerns to Retail Event Management
- Process high-value sales transactions accurately
What You Bring to the Team
- Minimum 18 years of age
- Experience working in venue and retail / merchandise environment
- Ability to work independently and responsibly in a fast-paced continuously changing environment
- Must be friendly, self-motivated, and love meeting new people in an exciting event setting
- Basic math skills
- Ability to learn POS if not have prior knowledge
- Willingness and drive to exceed guest and partner expectations
- Ability to work independently or in a team during set up and to get tasks done efficiently
- Ability to communicate effectively with supervisor(s) and guests
- Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
- Must maintain regular and consistent attendance and punctuality throughout the duration of the event / assignment, with or without reasonable accommodation
- Comfort working with high-value inventory in a controlled and monitored environment
- High level of attention to detail and accountability when working with memorabilia and limited-edition items
At Fanatics, we value transparency and honesty. If you don't meet every single requirement, that's okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you're excited about the role and confident that you can contribute, don't hesitate to apply. We're genuinely interested in how your unique skills and perspective can help us build something amazing together.
Where You'll Work and What's Required
- Possess a fun, outgoing, confident, and professional demeanor
- Ability to build product knowledge
- Ability to work as a member of a team in fast paced environments, servicing a diverse fan base
- Ability to maintain high standards of organization and cleanness
- Proven ability to overcome obstacles while maintaining a positive, can-do attitude
- Strong communication, literacy, and numeracy skills
- Ability to be punctual, consistent, and reliable on the job
- Must be punctual, dependable, and committed to delivering operational excellence throughout the assignment duration.
What's in It for You
Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape our culture that celebrates both individual and team successes.