Seller Success Advisor
Job Details
You'll onboard new eBay sellers through guided education on platform tools, listing optimization, and best practices while monitoring their performance metrics and coordinating cross-functional support to drive early success. This account management role requires eCommerce or marketplace experience, strong communication skills, and the ability to multitask across calls, emails, and CRM coordination with sellers across eBay's 190+ markets.
About the Role
About eBay
At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Team and the Role
We are seeking proactive and detail-oriented Seller Success Advisors to join our HiPo team. This role is critical in ensuring a smooth, engaging, and successful onboarding experience for new sellers joining our platform. You will guide sellers through the fundamentals of selling on eBay, educate them on best practices, assist in catalog uploads, and provide ongoing support during their initial months to drive performance, compliance, and satisfaction.
What You Will Accomplish
- Reach out to sellers and invite them to participate in the program.
- Serve as the primary point of contact for sellers (via calls, emails, zoom meetings) and provide support on platform tools, policies, and processes, assisting sellers in product listing, inventory setup and listing optimization and educate sellers on promotions, advertising tools, and selling best practices.
- Monitor seller activity and performance metrics to ensure healthy ramp-up.
- Identify sellers facing challenges (technical, operational, performance-related) and provide timely resolutions or escalations, coordinating with cross-functional teams when needed.
- Deliver regular performance insights and action plans to help sellers improve.
- Conduct health check-ins to gather feedback and ensure seller satisfaction.
What You Will Bring (Competencies)
- Previous experience in account management, client onboarding, customer success, or seller operations—preferably in eCommerce or a marketplace environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency with CRM tools, Excel/Google Sheets, and basic eCommerce technologies.
- Customer-first mindset and service orientation.
- Ability to manage multiple accounts and priorities effectively.
- Data-driven thinking and comfort with performance metrics.
- Collaboration and cross-functional teamwork.
Additional Details
- Travel is required
- 1 year sell experience
Equal Opportunity and Accommodations
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.