Operations Supervisor

Role Overview

At Fanatics Commerce, we're more than just a leader in licensed sports merchandise – we're a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Fanatics, Inc. is looking for an energetic and motivated Warehouse Supervisor to join our Fulfillment team in Frazeysburg, OH. In this role, you will oversee daily operations at our Distribution Center, leading and coordinating processes to ensure safety, quality, productivity, and accuracy. You will play a key role in driving quality, optimization, supporting growth, and contributing to the company's profitability.

How You Will Make an Impact

• Supervise all areas of your department in accordance with business and building KPIs.
• Maintain departmental standards for productivity, reliability, and accuracy to include developing and implementing process improvements to enhance departmental efficiency.
• Review, prioritize, and organize operational activities during the shift.
• Complete required administrative tasks, including preparing reports and correspondence.
• Demonstrate strong written and verbal communication skills.
• Show demonstrated ability to collaborate with and influence peers and leaders across an organization through establishing relationships and maintaining appropriate business partnerships across departments.
• Analyze large data sets to drive informed decisions and execute action plans.
• Maintain knowledge of all operating systems relevant to the work area.
• Forecast staffing needs to meet business demands and participate in daily planning processes for your department and the building at large.
• Train, motivate, coach, reward, and discipline team members through performance management.
• Manage personnel issues including vacation approvals, timecard approvals, overtime, hiring, training, and corrective action in collaboration with HR and Senior Management.
• Enforce safety programs, conduct required safety training and ensure compliance with safety guidelines.
• Perform other duties as assigned by management.
• Directly supervise up to 200 employees within the distribution center.

What You Bring to the Team

• Experience managing teams of 30 or more.
• Proficient in Microsoft Office applications.
• Knowledge utilizing Warehouse Management Systems and Oracle.
• Experience presenting content in a variety of environments to include business meetings, standup or town hall meetings.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
• Bachelor's Degree or 1-3 years of relevant experience within the company preferred.
• Experience in environments such as manufacturing, distribution, or call centers.
• Proven ability to coach employees on productivity and career pathing.
• Strong written and verbal communication skills.
• Demonstrated ability to influence peers and leaders across an organization.
• Previous experience as an Epic Area Lead is recommended.

Preferred Qualifications

• Experience in warehouse management systems (WMS).
• 3-5 years' experience in leadership role.

Work Environment

Work primarily in a warehouse environment, which may include exposure to extreme weather conditions. Noise levels vary but remain within limits that do not require hearing protection. The role requires constant attention to safety, environmental, and health concerns.

Physical Demands

Regularly required to talk or hear; frequently required to stand, walk, use hands to handle or feel, and reach with arms. Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. Must frequently lift and move objects up to 50 pounds and occasionally up to 75 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.

Other Duties

This job description reflects the primary responsibilities and requirements of the role. It is not exhaustive and may evolve to meet business needs. Applicants should be prepared to perform additional duties as assigned.

Travel

Minimal travel anticipated 0-5%.

Why We Want to Hear from You

At Fanatics, we value transparency and honesty. If you don't meet every single requirement, that's okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you're excited about the role and confident that you can contribute, don't hesitate to apply. We're genuinely interested in how your unique skills and perspective can help us build something amazing together.

What's in It for You

Culture

Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape a our culture that celebrates both individual and team successes.

Benefits

We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we're dedicated to supporting you in all aspects of work and life.