Retail Supervisor - Indianapolis Colts
Job Details
You'll supervise part-time retail staff at Indianapolis Colts game day and venue events, driving sales results through POS operations, inventory management, and coaching your team to deliver exceptional fan experiences. This full-time role requires working flexible schedules including nights, weekends, and extended game day hours while managing daily operations, training staff, and reporting performance metrics to leadership.
About the Role
About Fanatics Commerce
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
Our BOLD Leadership Principles
At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Retail Lead will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide.
Role Overview
The Retail Supervisor plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/ Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events.
How Will You Drive Impact
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
General Duties and Responsibilities
- Drive sales results by consistent execution of daily operations
- Support back-of-house operations; maintain stockroom organization
- Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA
- Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time)
- Work with Retail Associates to ensure an exemplary fan experience
- Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/ Retail Lead)
- Provide training and assistance to all part-time retail team (Retail Associate/ Retail Lead)
- Coach part-time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
- Encourages and models Fanatics' Values
- Perform 'Manager on Duty responsibilities'
Education, Experience, and Requirements
- Minimum 18 years of age
- Minimum two years working in retail or sales preferred
- Ability to work independently and responsibly in a fast-paced environment
- Foreign language skills are a plus
Job Knowledge, Skills, and Abilities
- Possess a fun, outgoing, confident, professional demeanor
- Prior leadership experience preferred
- Ability to work well with all levels of management, build partnerships, and coach teams
- Ability to anticipate and solve problems and act decisively
- Ability to represent Fanatics/League/Team Values and standards
- Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure
- Strong communication, literacy, and numeracy skills
Physical Demands
- Regularly required to sit stand, reach, bend, and move about the facility as needed
- Must be able to lift and carry up to 30 lbs.
- Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop
Our BOLD Mindset
At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.