Operations Manager
Job Details
Lead a team of 50-350 athletes and 3-10 supervisors at Fanatics to manage inbound/outbound operations while driving revenue, reducing costs, and maintaining service quality standards. You'll handle staffing, scheduling, training, and cross-departmental problem-solving while reporting directly to Senior Manager of Operations and acting as the athlete/fan advocate.
About the Role
ROLE OVERVIEW
Operations Managers shape the Fanatics experience by being an athlete/fan advocate. The Operations Manager is responsible for engaging athletes in support of the inbound or outbound operations that will include multiple sub departments. They will inspire a team of 3 – 10 Supervisors and 50 – 350 athletes to perform at a high level through effective communication, mentorship, and feedback. This position directs the efforts of supervisors and athletes and reports to the Sr. Manager of Operations.
HOW YOU WILL MAKE AN IMPACT
- Model a culture of ownership in every customer and employee interaction
- Manage the overall direction, development, and performance of the department and operations partners both internal and external.
- Meet and/or exceed service levels and quality expectations, while working within financial constraints.
- Position will be responsible for determining and providing best solutions to drive revenue and reduce cost.
- Provide direction on support processes and set up to ensure consistency, productivity, and profitability.
- Liaison with supervisors, team leaders, and athletes to gather information and resolve issues.
- Monitor program effectiveness and report on productivity to senior leadership
- Manage staffing levels and scheduling to optimize performance, including planning, assigning, and directing work.
- Maximize team performance through training, motivation, and incentive programs.
- Suggest innovative solutions that improve customer satisfaction while reducing cost.
- Develop supervisors to become bigger leaders.
- Provide clear, constructive direction and feedback.
- Display strong analytical and problem-solving skills; think outside of the box; may not always know the answer, but certainly know how to find it.
- Value and appreciate the customer perspective.
- Active decision-making and problem-solving
- Thrive in a fast-paced team environment.
- Communicate with and understand the needs of internal and external customers.
- Mesh well with the existing management team by being a good listener, a team builder, and an articulate advocate of our collective vision.
- Effectively plan, staff, direct and coordinate activities to maintain efficient storage and flow of materials while maintaining control of inventory.
- Maintains department standards for productivity, reliability, and accuracy.
- Drives strategic priorities and operational activities.
- Leads the development of staffing forecasts needed to meet peak demands of the business.
- Oversight for the development of on-going process improvements to drive departmental efficiency.
- Manage a safe workplace by advocating training and accident prevention/preparedness.
- Communicate company standards and policies and take proactive corrective actions in collaboration with Human Resources to ensure compliance.
- Additional duties as assigned.
WHAT YOU BRING TO THE TEAM
- Bachelor's degree in business, management, or related discipline preferred or equivalent education and experience.
- 3-5 years of Fanatics tenure
- 5 years (minimum) of Distribution/Warehouse management
WHERE YOU'LL WORK AND WHAT'S REQUIRED
- Must be able to gather detailed and accurate information then translate into internal operation systems
- Must be customer focused and able to gain understanding of customer's requirements
- Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS
- Strong communication skills (written, oral)
- Demonstrated ability to analyze data resulting in effective course of action
- Proven ability to work in a fast-paced environment while handling difficult situations
- Excellent planning and organizational skills with the ability to prioritize work and multitask
WHAT'S IN IT FOR YOU
Culture
Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape a our culture that celebrates both individual and team successes.
Benefits
We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we're dedicated to supporting you in all aspects of work and life.