Store Director - WTC
Job Details
You'll lead the World Trade Center luxury handbag resale store for Rebag, managing daily operations, coaching a sales team, and driving customer experience across front-of-house and back-of-house functions. This role combines hands-on floor leadership with strategic talent development and operational oversight at one of nine premium locations across major US cities.
About the Role
About Rebag
Company Rebag (rebag.com), the ultimate destination for buying and selling the most coveted designer handbags, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free. Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with nine locations in Los Angeles, New York and Miami. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised $52m in funding to date. Rebag is headquartered in New York City and employs a team of 150.
The Role's Core Values
- Develop and lead team to achieve company standards across all categories
- Lead by example on the selling floor, proactively coaching and inspiring the team
- Lead by example in the demonstration of integrity, honesty and knowledge to promote the company culture, values, and mission
- Set clear goals & expectations along with Digital Sales Manager and hold consistent coaching sessions with associates to review performance and provide timely feedback
- Oversee annual review process for direct reports
What We Expect You to Bring To The Table
- Be reliable in difficult situations and has the willingness to be called upon to complete projects
- Be energized by problem solving and act and decide without having the total picture
- Expert in conflict resolution that can keep productive relationships
- Have a keen eye for talent and be able to identify what Good performance is and High Performance is
- Be present and involved in brain-storming and be a hero for an idea
- Keep training at the forefront of your everyday
- Create sustainable talent strategies to fuel continued team growth
- Ability to be savvy with technology
How We Measure Results
- Oversee and make contributions to streamline and improve the effectiveness of daily store operations
- Maintain thorough understanding of all policies, procedures and processes; Ensure team adherence and constantly reinforce the philosophy behind these principles
- Drive all aspects of business including Operational FoH and BoH planning, Rebag Bar Experience, community networking and client development
- Partner with Store Manager and internal team to develop business goals for store and omni-channel and translate into action plan; Routinely monitor achievement of goals
What To Expect From Handbag Heaven
- A team that believes in the mission and works hard to make the impossible possible
- Individuals who generate ideas to evolve the business
- An environment that strives in working efficient and respects your off-time to recharge for the next day
- Exponential amount of growth in the future
Compensation
Salary Range: $80,000-$90,000 Variable up to $28,000